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Privacy Policy
The personal information requested when you make your inquiry will be handled according to the privacy policy.
Please make your inquiry after understanding and agreeing to the privacy policy.

At nanamica (referred to here as “we,” “our,” “us,”), we are committed to protecting and respecting our customer’s privacy. In order for you to use our online services safely and soundly, we set out the following basic policy regarding personal information protection. (If you use any of our services, we will refer to you using the terms “customer”, “you”, “your”, “yours” in this policy.) The basic policy is liable to change as required by circumstance, so please check this notice on our website periodically. Unless otherwise stated, the meanings of the terms used in this policy adhere to those stated in laws regarding protection of personal information (Act on the Protection of Personal Information, Act No. 57 of 2003) and related laws.


Personal information/ personal data

"Personal information" referred to in this privacy policy refers to individual customer information, such as name, age, gender, phone number, fax number, email address, occupation, hobbies, access to our online service, as well as any individually assigned number or symbols that can identify the individual customer. The information includes such that can be easily compared to other information and be used to identify the individual customer. "Personal data" refers to individual customer information such as name, address, phone number, email address and other information that comprise the personal information of the personal information database of our company and affiliated companies that are shown on our site.


Types of information we collect

When you visit our website we do not ask for any disclosure of information, so you may browse the site freely and anonymously. However, when you sign up as a member, make a purchase, make an inquiry, or apply for a job position through our website, we ask for the input of your name, address, phone number, mail address and other information. Regarding how we use this data, please refer to “How we use your information” and “How we store and secure your information” below. 


How we use your information

We use your information to:

Deliver the items you have purchased, charge you for your order, and process your payment through credit card or bank transfer and such methods.
Confirm order and delivery method.
Provide you with information regarding promotional campaigns and new products, and such additional services.
Process inquires and opinions, customer survey responses, and your site usage information to provide you with the most effective service.
Make member login easier by saving your login information. Our site uses cookies, from which you can opt-out of at any time.
Your information may also be used for other services related to the above. 


Sharing your information with third parties

We do not share customers’ personal information collected through our website to third parties without customers’ prior consent, excluding cases when it is authorized by the Act on the Protection of Personal Information and related laws. However, we may share your personal information with our affiliated companies with which we have strict non-disclosure agreements in place, to delegate the processing of customer information to them. Also, when we have promotional campaigns involving a third party company as a sponsor, we may share minimal information with the sponsor company to enable the campaign product to be delivered to customers. 


How we store and secure your information

We protect your personal data with various security measures aimed at preventing your personal data from being lost, leaked, falsified or used illegitimately or fraudulently. Your personal data is stored on a secure network, with a designated individual responsible for its management, and only limited individuals having access to it. The electronic files storing your data has measures such as passwords, operational locks, power lock and such to prevent non-authorized individuals access.
The page where customers input personal data uses SSL (Secure Sockets Layer) certified by Bizcert provided by Cybertrust Japan Co., Ltd. SSL prevents the theft and falsification of customer information. Pages using SSL show a key mark on the lower right of the browser.
In order to safely and securely manage and use customer information at our company, we educate each and every one of our employees to understand this basic policy and uphold the strictest standards for personal data management. When delegating the handling of personal information to a third party, we oversee and monitor the activities of the third party as necessary to thoroughly manage the data. 


Personal information and credit card payment

[Outsourcing of payment processing service]
We outsource necessary payment processing for products and services to outside payment processors. 
[Outsourced contractor name]
Paygent Co., Ltd.（https://www.paygent.co.jp/）
Amazon Pay (https://www.amazon.co.jp/)
[Usage of personal data]
The data is used for payment processing for products and services only, and other usage is strictly forbidden. 
[Disclosure of personal data to payment processors]
Within the confines of what is strictly necessary for payment processing for products and services, we may provide the following customer data to the payment processor when requested from the processor:
・name・address・phone number・email address・delivery address・order details 


Use of cookies

In order to provide an efficient shopping experience on our website to our customers, some of our pages use a technology called “cookies.”
Cookies is a standard technology of the industry that enables webservers to identify computers. The cookies used on our website can identify a customer’s computer, but it cannot identify the customer unless the customer inputs personal information.
Some browsers allow you to change settings and turn off cookies, but certain features of the site may not become available to you. 


Disclosure/ correction of stored personal data

When a request is made from a customer to be informed of the way personal data is used, or for the disclosure, correction, or termination of use of data based on the Act on the Protection of Personal Information, we will confirm the identity of the customer (we will ask for driver’s license, passport, or other such public identification documents as necessary), and process the case as stated by law. For the disclosure, correction, or deletion of personal data stored by us, please contact “Customer Service” below. Providing reports and disclosure of usage of personal data may require a handling fee. We apologize in advance and ask for you understanding. 


Complaints/ Inquires

For any complaints or inquiries regarding the basic policy or management of personal data on our website, please contact customer service below.

Customer Service hours: Weekdays 10:00-12:00/ 13:00-18:30 (Japan standard time. Excluding national holidays in Japan)
[ phone number / email address] 03-5728-8715 / info@nanamica.com
（revised July 14, 2020）
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